Support

WARRANTY

What is covered, for how long.

24 months on body and electronics from the invoice date. Distributors handle the customer; we cover the replacement part.

24 moLock body & electronics

24 moFingerprint / face sensor

12 moFinish & panel coating

—Battery (consumable)

—Physical damage / water ingress

2 dClaim response time

FAQ

Questions that arrive after the container lands.

Does it work without internet? Yes — fingerprint, PIN, card and key verify locally. Wi-Fi adds remote unlock, one-time codes and notifications.

What happens when the battery dies? Low-voltage warning from 4.6–7.2 V depending on model; emergency USB 5 V input outside.

Which door bodies are supported? 6068 full-automatic (F39HR / F39ER / F39N6R / F32M1), single and multi-point 3585–6085 (F2 Slim), cylinder 111 × 53 × 25 (GA05).

Can the app region be wrong? Tell us the destination country at order time; the cloud region is set before packing.

Do you supply spare parts? Panels, bodies, sensors and battery packs are held for the model’s production life.

DOCUMENTS

What ships with the goods.

Product datasheet — per model
Type-test report pack — GA374-2019 / GB21556-2008
Salt-spray and ESD records
Door-preparation drawing — 6068 / 3585 / cylinder
Installation and app setup guide

Request documents

Support

What is covered, for how long.

Questions that arrive after the container lands.

What ships with the goods.

Tell us the door. We will tell you the lock.