Door preparation: the three numbers that decide fit
Nine out of ten “the lock does not fit” calls are not product faults. They are door-preparation mismatches that could have been caught from a photograph.…
SMART LOCKS · ENGINEERED IN GUANGZHOU
Door preparation: the three numbers that decide fit
Commissioning checklist for a first install
A lock that is installed but not commissioned will generate support tickets for a year. This is the sequence that prevents most of them. Before you…
Service calls you can prevent with two photos
Most first-month service calls are not failures. They are misunderstandings that a photograph would have caught before shipment. Photo 1: the door edge Shows thickness, body…